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Customer Service Representative

Location : Atlanta, GA
Job Type : Temp to Direct
Compensation : open - $15-20 per hour
Hours : Full Time
Required Years of Experience : 3
Required Education : High school diploma or equivalent.
Travel : No
Relocation : No
Job Industry : Office

Job Description :

Primary Purpose: Provide customer service to internal and external customers regarding the status and/or repair of motors and/or components.


 


Essential Functions:



  • Customer Service

  • Provide assistance and respond to internal (Account Managers, Coordinators, Shop Managers) and external customer inquiries in person, via email, and/or over the phone.



  • Communicate to internal and external customers providing status, completion dates, and any job status change.



  • Complete the QA 503 form by physically inspecting the motor and/or component to capture pertinent information related to servicing.



  • Create and assign job numbers for incoming work and create job packets.



  • Prepare job worksheets for each job and distribute to applicable departments as needed. Scan job worksheets into the job tracking system.



  • Print delivery tickets for outgoing jobs and scan into job tracking system/software.



  • Ensure job tags are made for repairs as needed.



  • Order name plates for motors.



  • Obtain purchase orders and/or job approvals from customers.



  • Create quotes/work scopes for jobs.



  • Maintain and file customer purchase orders. Verify and enter customer purchase orders into job numbers/sales orders.



  • Assign job numbers/sales order numbers to customer purchase order. Scan into job tracking software and forward Accounting for filing.



  • Fax customer purchase orders to necessary parties as needed.



  • Check the proof for customer information such as the ship to address and the customers billing number prior to sending to the Billing/Accounts Receivable Department.



  • Ensure that the work scope/quote matches the PO number or the customer approval amount. Compare actual costs to quoted costs.



  • Provide the billing proof to Coordinators with comments or concerns in for review of their departments’ labor hours and materials used. Attach the reviewed work scope/quote, PO/approval, and delivery ticket with the proof to the Billing/Accounts Receivable Department for processing.



  • Update all jobs in Navision.



  • Respond to service requests in a courteous and timely manner.



  • Maintain a record of phone conversations with customers.



  • Place weekly time cards in the designated areas.



  • Provide employees’ weekly pay checks to Coordinators.



  • Order office supplies as needed.



  • Other



  • Observe all safety procedures and use proper safety equipment including but not limited to eye, ear, and hand protection.



  • Maintain a clean, neat, and safe work environment at all times.



  • Operate and maintain equipment in a safe manner at all times.



  • Promote strong company image and maintain positive working relationships at all times including professional behavior with customers, vendors, and co-workers (daily basis).



  • Provide outstanding customer service at all times.



  • Perform work according to established company policies and procedures.



  • Perform other duties as requested.


 

Pay Rate: $15-20 based on experience

Required Qualifications :

Requirements:


 


Education:



  • High school diploma or equivalent.


Experience:



  • Three years of customer service experience or sales support experience.

  • Repair and/or manufacturing customer service a plus.


Other:




  • Strong communication both written and verbal skills.

  • Strong organizational skills.

  • Strong multitasking skills.

  • Strong attention to detail.

  • Ability to work in a fast-paced environment.

  • Strong computer skills including Microsoft software and database software.

  • Ability to perform basic math functions including addition, subtraction, multiplication, division including understanding fractions and percentages.

  • Ability to interpret policies and procedures.

  • Ability to read, write, and comprehend simple written and verbal instructions.

  • Ability to understand, perform, and retain various job related training, operational, and safety procedures.

  • Ability to exercise initiative, judgment, and decision making related to routine duties within set company standards.

  • Travel may be required.



Skills :
Clerical Customer Service Electrician
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